Frequently asked questions
EnnoPure Bottles Are 100% Lead Free.
EnnoPure Bottles Are 100% Lead Free.
No. EnnoPure Bottles are only compatible with water.
No. EnnoPure Bottles are only compatible with water.
Our ePureFlo® technology was born from Stanford and awarded Top 10 World Changing Ideas.
For more information, click here.
Our ePureFlo® technology was born from Stanford and awarded Top 10 World Changing Ideas.
For more information, click here.
Both our filters and bottles have been tested to meet NSF standards. Your well-beings are at the heart of what we do.
Contact us directly if you’d like the details.
Both our filters and bottles have been tested to meet NSF standards. Your well-beings are at the heart of what we do.
Contact us directly if you’d like the details.
Product Care
We recommend daily rinses, but it's up to you.
We recommend daily rinses, but it's up to you.
We recommend warm soapy water and a bottle brush.
EnnoPure brand products are designed to be as simple and easy to clean as possible. Best practices for cleaning each part may vary.
Lids: All lids are top-rack dishwasher safe and designed for easy cleaning. Soaking the parts in distilled white vinegar beforehand will help breakup buildup in inaccessible areas.
Filter: Do not wash your filter with soap under any circumstance. To store your filter, rinse, dry, put it in a zip-lock bag, and store it in the fridge.
Cup: Hand-wash with warm, soapy water.
We recommend warm soapy water and a bottle brush.
EnnoPure brand products are designed to be as simple and easy to clean as possible. Best practices for cleaning each part may vary.
Lids: All lids are top-rack dishwasher safe and designed for easy cleaning. Soaking the parts in distilled white vinegar beforehand will help breakup buildup in inaccessible areas.
Filter: Do not wash your filter with soap under any circumstance. To store your filter, rinse, dry, put it in a zip-lock bag, and store it in the fridge.
Cup: Hand-wash with warm, soapy water.
To store your filter, rinse, dry, put it in a zip-lock bag, and store it in the fridge.
To store your filter, rinse, dry, put it in a zip-lock bag, and store it in the fridge.
Orders & Warranty
If you placed your order within the last 10 mins it’s possible that you can still make changes to your order by calling us within business hours. If you couldn’t make changes to your order, please submit a return request. We’re more than happy to take care of all the return arrangements.
To request a return label, click here. In the meantime, you can check on the status of you order by clicking here.
If you placed your order within the last 10 mins it’s possible that you can still make changes to your order by calling us within business hours. If you couldn’t make changes to your order, please submit a return request. We’re more than happy to take care of all the return arrangements.
To request a return label, click here. In the meantime, you can check on the status of you order by clicking here.
We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts will carefully review your case. Click here to submit your claim. While we’ll be extra gracious with your claim, please be aware that there are certain damages we can’t cover. Some of these damages include:
• Accidental damage
• Improper care or misuse
• Normal wear and tear
Not sure if your case will be covered under warranty? Submit a claim anyways and our team will be more than happy to help you!
We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts will carefully review your case. Click here to submit your claim. While we’ll be extra gracious with your claim, please be aware that there are certain damages we can’t cover. Some of these damages include:
• Accidental damage
• Improper care or misuse
• Normal wear and tear
Not sure if your case will be covered under warranty? Submit a claim anyways and our team will be more than happy to help you!
We accept all major credit cards. We also accept debit cards, Apple Pay and Google Pay.
We accept all major credit cards. We also accept debit cards, Apple Pay and Google Pay.
Any unused Owala bottle in its original packaging can be returned for a full refund within thirty (30) days of the original purchase date. Once we receive your return we will process your refund within 10 business days.
To initiate the return process, please file a return request by clicking here.
Please note that, unless the issue is the result of an error on our part, you will be responsible for return shipping costs.
Any unused Owala bottle in its original packaging can be returned for a full refund within thirty (30) days of the original purchase date. Once we receive your return we will process your refund within 10 business days.
To initiate the return process, please file a return request by clicking here.
Please note that, unless the issue is the result of an error on our part, you will be responsible for return shipping costs.
United States.
United States.
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